Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bikeliverylab@gmail.com. Please note that returns will need to be sent to the following address: 2 Avenue du souvenir Francais 83330 Le Beausset FRANCE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bikeliverylab@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bikeliverylab@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND & RETURN POLICY

Digital Products & Instant Downloads

Due to the nature of digital products, all products available for instant download are non-refundable and non-returnable.

Once a digital file has been purchased and made available for download, it cannot be returned, as the customer has immediate access to the file and its contents.

Please make sure to carefully review the product description and compatibility information before completing your purchase.

Custom Products & Custom Orders

Custom products and personalized designs are made specifically for each customer and vehicle. For this reason, refund eligibility depends on the progress of the order at the time the cancellation or refund request is made.

If you wish to cancel a custom order, please contact us as soon as possible at bikeliverylab@gmail.com.

If work on your order has not yet started, a refund may be possible.
If design work has already started, a partial refund may be considered depending on the amount of work already completed.
Once the custom design has been completed, delivered, or approved by the customer, no refund will be possible.

Each refund request for a custom order will be reviewed individually based on the current stage of the project.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if you experience any issue with your order, receive an incorrect product, or encounter a problem accessing or downloading a digital file.

We will review the issue and do our best to provide an appropriate solution.

Exceptions / Non-Returnable Items

The following items are non-returnable and non-refundable:

Digital products and instant downloads once access to the file has been provided.
Custom-made or personalized products once work has begun, depending on the progress of the order.
Completed, delivered, or approved custom designs.
Sale or discounted items.
Gift cards.

Please contact us if you have any questions about whether your order may be eligible for cancellation or a refund.

European Union 14-Day Cooling-Off Period

Customers located in the European Union may have a statutory right to withdraw from certain purchases within 14 days.

However, please note that the right of withdrawal may not apply to digital content supplied immediately after purchase when the customer has requested or consented to immediate access, or to personalized and custom-made products, in accordance with applicable law.

By purchasing an instant digital product and accessing or downloading the file, you acknowledge that the product has been made available immediately and that the applicable right of withdrawal may be waived where permitted by law.

Refunds

If a refund is approved, we will notify you by email.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or payment provider may require additional time for the transaction to appear.

If you have any questions regarding a refund, cancellation, or your order, please contact us at:

bikeliverylab@gmail.com